Refund Policy
Last updated: October 28, 2026
At 2nd Gen Nation, we want you to receive the right part in the condition described. Truck parts can vary by year, engine, trim, transmission, wiring configuration, finish, and previous use, so please review the listing and confirm fitment before ordering. This policy explains how we handle cancellations, returns, and refunds.
Before you order
Send us your truck year, generation, engine, transmission, and a clear description of the part you need if you are unsure about compatibility. A customer’s failure to confirm fitment does not automatically make an otherwise accurately described part eligible for a refund. Compare connector shapes, casting numbers, measurements, mounting points, and photographs when those details are provided.
Requesting a return
Contact us before sending anything back. Include your order number, the product name, photographs of the part and packaging, and a short explanation of the issue. Do not return a part without written instructions. Approved returns must be shipped to the address we provide and should be packed securely with tracking and insurance where appropriate. The customer is responsible for return shipping unless the item was materially different from the listing or arrived damaged and the claim is accepted.
Condition and exclusions
Parts must be returned in the same condition in which they were received, with no installation damage, modification, disassembly, missing components, or fluid contamination. Electrical items, sensors, control modules, special-order parts, clearance items, and parts damaged during installation may be non-returnable unless they arrived defective or materially misdescribed. A used part may show normal wear, marks, surface corrosion, or cosmetic variation; those characteristics are not defects when they are visible or described in the listing.
Damaged or incorrect orders
Inspect the shipment promptly. If the package or part arrives damaged, photograph the packaging and part before installation and notify us as soon as possible. If we shipped the wrong item or the item materially differs from the listing, we will work with you on a replacement, return, or refund after reviewing the information. Do not install a visibly damaged or incorrect part.
Refund timing
Once an approved return is received and inspected, we will communicate the result and, where a refund is approved, issue it to the original payment method when possible. Processing times can vary by bank, payment provider, or manual payment method. Original shipping charges are generally non-refundable unless the return is due to our error. We do not reimburse installation, labor, diagnostic, storage, towing, downtime, or other consequential costs.
Questions should be sent through the Contact page with your order number. This policy is a store policy and does not limit rights that cannot legally be waived in your jurisdiction.